Dialpad
A business phone system that transcribes calls live, coaches agents in real time, and writes a summary automatically once the call ends.
What it costs
| Tier | Price | For | Includes |
|---|---|---|---|
| Standard | $15/user/month billed annually ($27/user/month billed monthly) | Small teams wanting a core business phone line with AI transcription. | Unlimited calling, AI call transcription, and voicemail transcription. |
| Pro | $25/user/month billed annually ($35/user/month billed monthly) | Growing teams wanting real-time coaching and CRM integrations. | Adds real-time AI coaching, multiple numbers/call routing, and CRM integrations. |
| Enterprise | Contact sales | Larger organisations needing custom SLAs, security and deployment controls. | Custom uptime SLA, advanced security controls, and dedicated onboarding. |
Read from Dialpad's own pricing page on 25 Sep 2026. Vendors change prices without notice.
Where it breaks
Cloud phone system with desktop and mobile apps; calls, meetings and messaging run through the same AI layer, so a call and a video meeting get the same live transcription and summary treatment. Dialpad Support (contact centre) and Sell are priced separately from the core phone product above.
Recovered the core-product Standard/Pro/Enterprise tier prices from a Next.js flight payload embedded in the page's initial HTML (a naive tag-strip fetch had missed the inline JSON entirely).
Most business phone systems treat the call as the product and bolt AI on as an add-on. Dialpad built the AI in from close to the start: every call gets live transcription as it happens, a coaching layer can prompt an agent mid-call (say the compliance disclosure, mention the promotion), and a summary with action items lands in the CRM automatically the moment the call ends — no one has to remember to write notes.
The transcription and summarisation happen unattended, during and immediately after every call, without a person triggering them.
Where it fits
Against a standalone AI notetaker used alongside a plain phone system, Dialpad’s advantage is that the phone system and the AI are the same product — there is no separate tool to keep in sync, no meeting bot to invite, because the transcription is native to every call the moment it connects.
Get Dialpad
Buying the tool is not the hard part.
The ebook is about what to hand over, in what order, and how you find out when it goes wrong. One payment, no subscription.