Lorikeet
A support agent built for products where a wrong answer costs real money — fintech and healthcare companies that need high accuracy, not just fast replies.
What it costs
| Tier | Price | For | Includes |
|---|---|---|---|
| Start | $2,100/month, paid annually | SMBs and startups handling under 5,000 support tickets a month. | Triage at $0.30 per ticket, chat/email/SMS resolution at $0.99, voice at $1.50, and automated QA at $0.30. |
| Scale | $5,100/month, paid annually | High-growth companies handling 5,000 to 20,000 tickets a month. | Triage at $0.27 per ticket, chat/email/SMS resolution at $0.90, voice at $1.20, and automated QA at $0.27. |
| Signature | Custom pricing, paid annually | Fast-scaling companies with more than 20,000 tickets a month or a need for dedicated support. | Custom triage, resolution, voice and QA pricing set through consultation. |
Read from Lorikeet's own pricing page on 25 Sep 2026. Vendors change prices without notice.
Where it breaks
Pricing is a base platform fee plus per-ticket usage charges that scale with volume — the base fee alone doesn't cover unlimited tickets.
First entry in this reference. There is no previous check to compare it against.
Lorikeet is built around a bet that most AI support tools get wrong: that speed matters less than being right when the product is a bank account or a medical claim. Its pitch to fintech and healthcare companies is accuracy under pressure — an agent that will say “I don’t know, here’s a human” rather than confidently guess at something with real financial or clinical consequences.
The pricing structure reflects that seriousness. There’s a real base platform fee — $2,100 a month on Start, $5,100 on Scale — plus per-ticket usage charges layered on top for triage, resolution and QA. This isn’t a cheap add-on tool; it’s priced like infrastructure a regulated company budgets for annually.
How the per-ticket math actually works
Every resolved conversation carries its own cost on top of the base fee: triage runs $0.27–$0.30 depending on tier, full resolution $0.90–$0.99, voice interactions $1.20–$1.50. At meaningful ticket volume those per-unit costs add up fast, which is the tradeoff for the accuracy-first design — this is priced to reward getting fewer tickets wrong, not to be the cheapest way to close a ticket.
Where it fits
Against a general support-agent platform like Ada or Intercom’s Fin, Lorikeet’s case is the regulated-industry accuracy bar specifically. A company without that risk profile — an ecommerce store, a SaaS product with low-stakes tickets — will find cheaper, higher-volume tools elsewhere that don’t carry this pricing.
Get Lorikeet
Buying the tool is not the hard part.
The ebook is about what to hand over, in what order, and how you find out when it goes wrong. One payment, no subscription.