Re:amaze
Help desk and live chat for ecommerce stores, with an AI agent that drafts replies and can resolve simple tickets on its own.
What it costs
| Tier | Price | For | Includes |
|---|---|---|---|
| Starter | $59/month flat | A very small team just starting a shared inbox. | All Basic features for unlimited team members, capped at 500 responded conversations/month. |
| Basic | $29/team member/month, or $26.10 billed annually | A small support team without a conversation cap. | Unlimited email inboxes, live chat, social channels, workflow automation, 5 AI resolutions/user/month. |
| Pro | $49/team member/month, or $44.10 billed annually | Stores managing more than one brand. | Multi-brand management, live visitor tracking, SMS/voice channels, 10 AI resolutions/user/month. |
| Plus | $69/team member/month, or $62.10 billed annually | Larger teams needing shift and performance tracking. | Screensharing, departments, shift tracking, video calls, 20 AI resolutions/user/month. |
Read from Re:amaze's own pricing page on 25 Sep 2026. Vendors change prices without notice.
Where it breaks
AI resolutions are rationed per user per month even on the top tier — 20 on Plus — so the AI agent is a bounded add-on to human support, not a replacement for the team.
Browser-based. Owned by GoDaddy.
First entry in this reference. There is no previous check to compare it against.
Re:amaze reads like a help desk built specifically for a small ecommerce team that needs email, live chat and social messages in one inbox, rather than a general-purpose ticketing platform adapted to fit a store. The Starter plan makes that intent explicit — a flat $59 a month for unlimited team members, capped by conversation volume instead of seats, which suits a founder-plus-one team better than most per-seat pricing does.
Incoming tickets that match known intents get answered automatically, without a human deciding case by case whether to hand it to the AI. That’s a genuine automation, not a suggestion a person has to approve — but it’s rationed. Every tier caps how many AI resolutions each user gets per month, from 5 on Basic up to 20 on Plus, so it supplements the team rather than replacing headcount.
Choosing Starter versus per-seat
Starter’s flat rate stops making sense once you’re consistently over 500 conversations a month, at which point Basic’s per-seat pricing (with no conversation cap) becomes the cheaper option for a team of two or three. The upgrade path from Basic through Plus is mostly about channel breadth — SMS and voice arrive at Pro, screensharing and shift tracking at Plus — rather than about the AI features, which scale in small, fixed increments at every tier.
Being owned by GoDaddy means Re:amaze inherits GoDaddy’s infrastructure and support backing, which shows up mainly as stability rather than as any feature you’d notice day to day.
Get Re:amaze
Buying the tool is not the hard part.
The ebook is about what to hand over, in what order, and how you find out when it goes wrong. One payment, no subscription.