Chatbase
Upload your own documents and get a support chatbot embedded on your website in minutes, no code required.
What it costs
| Tier | Price | For | Includes |
|---|---|---|---|
| Free | $0/month | Testing whether a chatbot trained on your docs actually answers correctly. | 50 message credits, 1 agent, 1 member, limited model access. |
| Hobby | $40/month | A small business running one chatbot on a low-traffic site. | 700 message credits, 2 members, advanced models, integrations, basic analytics, file attachments. |
| Standard | $150/month | A business fielding real support volume through the widget. | 4,000 message credits, 3 members, helpdesk features, voice and telephony, outbound campaigns, API access. |
| Pro | $500/month | A support operation that has outgrown the Standard message allowance. | 15,000 message credits, 5 members, advanced analytics, source suggestions, tickets used as a training source. |
| Enterprise | Custom pricing | An organisation with compliance and single sign-on requirements. | SSO, custom roles, white-labeling, audit logs, HIPAA eligibility, dedicated success manager. |
Read from Chatbase's own pricing page on 25 Sep 2026. Vendors change prices without notice.
Where it breaks
Message credits are the real constraint, not the plan name — Hobby's 700 credits a month is roughly 20-25 conversations a day, which a moderately trafficked support page will burn through before the month ends. Budget the tier by expected conversation volume, not by which plan sounds like it matches your company size.
Runs as an embeddable widget on your website; no server or code to maintain beyond pasting a script tag.
First entry in this reference. There is no previous check to compare it against.
Chatbase answers a specific, common request: a business has a pile of help docs, FAQs, and product pages, and wants a chat widget that answers customer questions from that material without hiring someone to write the bot’s logic by hand.
The mechanism is retrieval — you point it at your documents, a URL, or a sitemap, it indexes the content, and it answers by pulling from that source rather than inventing an answer. That grounding is the entire value proposition: a support chatbot that says “I don’t know” or hands off to a human is far more useful than one that confidently makes something up, and Chatbase’s whole design is built around staying inside the boundaries of what you actually gave it.
Where the price jumps hurt
The step from Hobby ($40) to Standard ($150) is the one to plan for — it’s not just more message credits, it’s where helpdesk routing, voice, and outbound campaigns appear, meaning a business that outgrows the basic Q&A widget and wants the bot handling real support tickets has to make that jump in one move rather than gradually.
Against the alternatives
Against Zoho Desk, the comparison is scope: Zoho Desk is a full ticketing system with an AI assistant bolted on for the agents using it, while Chatbase is the AI chatbot itself, meant to sit in front of a support team (or in front of nobody, for a small business) and answer the easy questions before a human ever sees them.
Get Chatbase
Buying the tool is not the hard part.
The ebook is about what to hand over, in what order, and how you find out when it goes wrong. One payment, no subscription.