Crisp

A live chat widget, shared inbox and knowledge base with an AI agent that answers from your docs, priced flat per workspace rather than per agent seat.

Support & inbox Agents

Checked 25 Sep 2026

Open crisp.chat

What you'd use it for

Running one shared support inbox that a founder and a couple of part-time helpers can staff without the bill climbing per person.

Put a live chat widget on your site with a copy-paste script tag or a plugin for WordPress, Shopify or Webflow
Route chat, email and social messages into one shared inbox so nothing gets answered twice by different people
Publish a searchable help centre of your own articles for customers to self-serve
Let Hugo, the AI agent, answer routine questions by drawing on your knowledge base, using a monthly credit allowance that scales by plan
Build no-code chatbot flows that collect information or route a conversation before a human sees it

The verdict

Crisp's real pitch is the pricing, not the AI. A chat widget, shared inbox and knowledge base for one flat workspace fee, so a founder can add a second or third person to support without paying per seat. Hugo, the AI agent, runs on a monthly credit allowance included from the Mini tier up, and it only answers well once you have written the knowledge base it draws from, so it is not a bot you switch on cold. It suits a small, general support operation willing to write those articles; a shop whose questions are mostly order and shipping lookups will get more out of a tool built for that, like Gorgias.

What it costs

Tier	Price	For	Includes
Free	$0	Solopreneurs setting up a first shared inbox, with no AI.	Website chat widget, shared inbox, mobile apps, chat SDKs, contact form, e-commerce integrations. 2 seats, 100 customer profiles, and no AI credits at all.
Mini	$45/month per workspace	The cheapest plan that runs the AI agent.	Everything in Free, plus the Hugo AI agent, $5 of monthly AI credits, shared email inbox, shortcuts, chat triggers, private notes, custom email domain, unlimited data retention. 4 seats, 5,000 customer profiles.
Essentials	$95/month per workspace	The plan where the rest of the AI arrives, and the one that lets the agent learn your business.	Everything in Mini, plus AI knowledge training, internal AI copilot, AI writing assistant, multilingual AI, voice-to-text, auto-tagging, an MCP server, the no-code chatbot builder, knowledge base, analytics and routing rules. $25 of monthly AI credits, 10 seats, 50,000 customer profiles.
Plus	$295/month per workspace	Teams wanting AI on the customer-facing surfaces too, and ticketing.	Everything in Essentials, plus AI-powered site search, AI inbox spam filter, conversation summaries, ticketing, unlimited task automations, white labelling, 100+ integrations and advanced analytics. $75 of monthly AI credits, 20+ seats, 200,000 customer profiles.

Read from Crisp's own pricing page on 25 Sep 2026. Vendors change prices without notice.

What you need to start

A website you control, to paste the widget script tag or install a platform plugin (WordPress, Shopify, Webflow and others are supported)
A paid workspace plan, Mini or higher, to get the Hugo AI agent or any AI credits at all, since the Free tier has neither
Essentials or higher if the agent needs to learn from your own material, since AI knowledge training is not on Mini
Written knowledge-base articles before the AI agent can answer anything usefully

Well under ten minutes to a live widget on your site; open-ended after that to get the Hugo AI agent answering well, since it depends on how much of your knowledge base you have actually written.

Your first run Paste the script tag or install the platform plugin and the chat widget is live on your site within minutes, with incoming messages landing straight in the shared inbox; the Hugo AI agent needs a knowledge base written first before it can start answering on its own.

Where it breaks

"Priced per workspace, not per seat" is the pitch and it is not the whole picture. Each plan includes a seat count -- 2 on Free, 4 on Mini, 10 on Essentials, 20-plus on Plus -- and additional agents are $10 a month each. So the bill does climb with people; it just climbs in steps and more slowly than a per-seat tool. There is also a hard cap on stored customer profiles at every level (100, 5,000, 50,000, 200,000), which is the limit a growing business hits without noticing, because unlike seats nobody decides to add one.

Browser-based dashboard with mobile apps for handling chats on the go; the chat widget itself embeds on any website with a short script tag. Priced per workspace rather than purely per seat, though each plan carries an included seat count and extra agents cost $10 a month.

Recovered all four tier prices from a schema.org Offer block a plain tag-strip fetch had missed; first assessed as unreadable, the figures were sitting in structured data in the page's initial HTML all along.

When not to use it

Not for a team that wants an AI agent to work out of the box with no knowledge base written yet. Not the right fit for an ecommerce shop whose support questions are mostly order and shipping lookups tied to a shopping cart, where Gorgias is built specifically for that.

Crisp’s pitch to a small business is the pricing model as much as the product: most live-chat and helpdesk tools charge per agent seat, which punishes exactly the team that most needs several people able to jump into the inbox — a founder, a part-time support hire, someone covering weekends. Crisp instead prices per workspace, so adding a second or third person to answer chats does not multiply the bill.

The product itself covers the standard ground: a chat widget for the site, a shared inbox so nothing gets answered twice, a knowledge base, and — on paid tiers — an AI agent that reads your help articles and answers common questions before a human needs to see the conversation at all.

The AI arrives in three steps, not one

Crisp’s plan cards make Plus look like the AI plan. Its own comparison table says otherwise, and the difference is $250 a month.

The AI agent itself — Hugo, the thing that answers a customer without a human — is on Mini at $45. Free has none, and no AI credits either. What Mini does not have is AI knowledge training, so the agent is running without the ability to ingest your material and learn from it, which is a meaningful limitation on the exact feature you are buying.

Essentials at $95 is where that changes, and where most of the rest of the AI lands: knowledge training, the internal copilot your own agents ask questions of, the writing assistant, multilingual replies, voice-to-text, automatic conversation tagging, an MCP server, and the no-code chatbot builder. For most small support teams this, not Plus, is the AI plan.

Plus at $295 adds AI on the surfaces the customer touches before they ever open a chat — AI-powered site search, an AI spam filter on the inbox, conversation summaries — plus ticketing and white labelling.

Running alongside all of that is a credit allowance that is easy to overlook: $0, $5, $25 and $75 a month. That is what actually meters how much AI you get to use, and it is small. Crisp is unusually honest in denominating it in dollars rather than an invented unit, which also makes it obvious that $5 a month of AI does not answer a busy inbox.

Where it sits

Against Gorgias, which is built specifically for ecommerce support and prices per agent, Crisp is the more general and more budget-friendly starting point for a small team’s first real support inbox.