LiveChat

A live chat widget with AI reply suggestions and conversation summaries, that routes a conversation to a human agent when it needs one.

Support & inbox Agents

Checked 25 Sep 2026

Open livechat.com

What you'd use it for

Keeping a real person driving every website chat, with AI suggesting what to say rather than answering in their place.

Put a live chat widget on your website and have agents reply from desktop, mobile or a browser app
Get real-time reply phrasing suggestions from Copilot while typing to a visitor, included from the Starter plan
Pull AI-drafted reply suggestions from your own knowledge base once you're on the Team plan or higher
Get an automatic summary logged against each conversation once you're on the Business plan or higher
See staffing predictions and a work scheduler on the Business and Enterprise plans

The verdict

LiveChat is a mature, human-first live chat tool built around a real agent replying to every conversation, with AI there to help that agent type faster rather than replace them. The AI itself is staged by tier — Starter gets only the real-time Copilot assistant, and you need the Team plan before reply suggestions appear or the Business plan before chat summaries do, so the entry price understates what the AI on the box actually includes. It suits a business that already has someone available to answer chats and wants them faster and more consistent, not one hoping AI will cover an unstaffed inbox.

What it costs

Tier	Price	For	Includes
Starter	$19/month per person billed annually, or $25/month billed monthly	A small team handling live chat on one site.	Copilot, the real-time AI reply assistant, tracks up to 100 visitors, 1 recurring campaign, 60-day chat history, 1 user.
Team	$49/month per person billed annually, or $59/month billed monthly	A support team that has outgrown a single-agent setup.	Everything in Starter plus tracking up to 400 visitors, unlimited campaigns and chat history, basic reporting, unlimited users.
Business	$79/month per person billed annually, or $89/month billed monthly	A team that needs staffing predictions and advanced reporting.	Everything in Team plus tracking up to 1,000 visitors, work scheduler, staffing prediction, advanced reporting, SMS and Apple Messages for Business.
Enterprise	Custom pricing	A larger organisation with compliance and support requirements.	Customisable tracking limits, dedicated onboarding, white-label widget, SSO, HIPAA compliance, SLAs.

Read from LiveChat's own pricing page on 25 Sep 2026. Vendors change prices without notice.

What you need to start

A website you control to embed the JavaScript widget snippet, or a Shopify, WordPress or Wix account for the one-click integration
The Team plan or higher for AI reply suggestions to appear
The Business plan or higher for automatic chat summaries

A few minutes to get the widget live on a test page once you've signed up for the 14-day trial, which needs no credit card.

Your first run Copy the JavaScript snippet from Settings, paste it just before your site's closing body tag, and the widget appears within a few minutes, ready for a live conversation straight away.

Where it breaks

Embeds as a widget on your website; agent-side apps for desktop, mobile and browser.

First entry in this reference. There is no previous check to compare it against.

When not to use it

Not for a business that wants a bot to answer chats without a person online — LiveChat has no autonomous AI agent built in, and ChatBot, the product that does that, is a separate subscription starting at $19 a month. Also not for a solo operator chasing AI reply suggestions or chat summaries on the cheapest plan, since those sit behind the Team and Business tiers, not Starter.

LiveChat has been running since before “AI-assisted support” was a category, and the product’s shape shows it — this is a mature, stable live chat tool that’s had AI layered onto an already-established workflow rather than an AI chatbot with live chat bolted on as an afterthought.

Text Intelligence, the AI feature under every tier, is staged rather than uniform: Starter includes only Copilot, which suggests reply phrasing to the human agent in real time; pulling reply suggestions from your own knowledge base needs the Team plan; and an automatic summary of the conversation isn’t generated until you’re on Business. It assists the person typing rather than replacing them, which is a deliberate design choice for a tool whose whole value proposition is a real person on the other end of the chat. That’s a different model from a chatbot-first tool like Chatbase, where the AI is meant to handle the conversation itself before a human ever sees it.

What the visitor-tracking limits actually mean

The tiers scale primarily by how many visitors LiveChat can track simultaneously on your site (100 on Starter, up to 1,000 on Business), not by message volume — a lower-traffic site with a small support team can stay on Starter far longer than the price alone would suggest, while a busy e-commerce site will outgrow it quickly regardless of team size.

Against the alternatives

Against Chatbase, the split is human-first versus AI-first: LiveChat keeps a person driving every conversation with AI assistance, while Chatbase is built to let a bot answer independently and only escalate to a human when it can’t. Pick based on whether your support model still assumes a person is always available to chat.

Alternatives

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Chatbase

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